Payments and Billing
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      Receipts and Invoices

      Guide on how to find invoices/receipts, plus issues related to generating these documents

      Accessing your invoices and receipts

      At Ecologi, all invoices, receipts, and billing for subscriptions and one-off purchases (such as Impact Shop items) are processed through Stripe.

      Where to find your invoices and receipts

      You can view and download your past invoices and receipts at any time by logging into your Ecologi account:

      1. Go to the 'Account' section of your profile

      2. Click on the 'Billing' tab

      3. Scroll to the bottom of the page to see your full billing history

      Receipts and invoices are also automatically emailed to the billing email address linked to your account whenever a purchase is made or your subscription renews.

      Updating your billing details

      You can update your billing email or payment information by visiting the 'Billing' section of your account. Any changes you make will apply to future invoices and notifications - please note that we are unable to alter the details on past/paid invoices.



      💡 Frequently asked questions

      Do Ecologi invoices include VAT/breakdown?

      In most cases, no. This is because the majority of Ecologi’s services — including regular subscriptions and purchases made via the Impact Shop — are classed as out of scope for VAT under current HMRC guidance. As a result, VAT is not applied, and you won't see a VAT breakdown on your invoice.

      There are some isolated exceptions to this — most notably our Ecologi Zero product, or project-specific services/consultancy — and in such cases, invoices that account for VAT will be provided.

      I didn’t receive my invoice by email — what should I do?

      Copies of invoicing will typically be sent to the single billing email registered for the account - if this is the address in question, and a copy has not been received, please check your spam or junk folder in the first instance.

      If you still can't find it, log in to your account and download it directly from the 'Billing' area.

      If you cannot find a copy here, please contact the Support team for help, using the website Chatbot.