For help putting your monthly payment on hold, or for closing your account entirely
First of all, we're so sorry to hear you’ll be leaving us.
To stop your monthly payments, there are two options available to you:
1. Pausing / Unpausing your subscription: This will stop your monthly payment but will keep your account active.
In order to pause your account please follow these instructions:
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Log in to your account
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Go to Account
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Choose Manage subscription
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Scroll down to Pause subscription
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Slide to Pause (to un-pause your account, slide the button again to ‘Subscription active’
2. Closing your account: This will stop your monthly payments and delete your account and online profile
In order to close your account please follow these instructions:
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Log in to your account
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Go to Account
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Choose Manage subscription
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Scroll down to Close my account
Thank you for all your support to date, you're amazing!