A guide on how to reset your password
Steps to Reset Your Password
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Go to the Ecologi sign-in page.
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Click Forgot password? below the login form.
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Enter the email address associated with your Ecologi account and click Send reset email.
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Password reset requests must be sent to the original, registered email address associated with an account/that was used at account set-up. Requests sent to any other email address will not work.
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4. Check your inbox for an email from Ecologi. Click the Confirm password change link inside.
5. Enter a new password and confirm it. Make sure it is strong and unique.
Troubleshooting Tips
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No email received? Check your spam or junk folder. Confirm you entered the correct, registered email.
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Don’t know or can’t access the registered email address/inbox? If you no longer have access (for example, a colleague has left your organisation), contact our Support team using the website chatbot for further guidance.
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Link expired? Password reset links expire after 24 hours. Request a new link if yours has expired.