At Ecologi, invoices, receipts and billing for regular subscriptions and Impact Shop self-serve purchases are issued through Stripe. Here’s how it works, and how you can pay your invoices with ease.
1. Understanding Stripe’s Virtual Bank Accounts:
Stripe generates a unique virtual bank account for each customer. This ensures that payments are always correctly associated with your specific invoice and account. Even though it’s virtual, it works just like any regular bank account when making a transfer.
2. Receiving Your Invoice:
When you receive a Stripe invoice from Ecologi, it will include payment details that are unique to your account and that specific invoice. These will include:
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A virtual bank account number
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A sort code
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A unique invoice reference
To avoid delays or misapplied payments, please ensure you use these exact details when making your payment — especially the invoice reference, which is unique to that invoice and must be included.
3. Making the Payment:
- Bank Transfer: Use your online banking or corporate payment system to send the amount due to the virtual bank account listed on the invoice. Ensure all details match exactly.
- Credit Card: If you prefer to pay by card, click the “Pay Now” button in the invoice email which will take you to Stripe’s secure payment page.
4. Payment Confirmation:
Stripe automatically matches the payment to your unique virtual bank account and marks the invoice as paid. You’ll receive a confirmation email once the payment is processed, and the impact will be added to your Ecologi profile immediately.
Troubleshooting:
- Double-check that you’re using the exact bank details provided on the invoice. Please note the unique invoice reference will change every time.
- If the invoice remains unpaid despite making a transfer, please use our Ecologi chatbot to reach the Support team to resolve any issues.
Stripe’s virtual account system helps avoid confusion and speeds up processing — just be sure to follow the unique payment instructions provided on your invoice.