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Paying your invoice

How to pay an outstanding or overdue invoice, and how bank-transfer invoices work.

At Ecologi, invoices, receipts and billing for regular subscriptions and self-serve Impact Shop purchases are issued through Stripe. If you have an invoice to pay - for example after a failed payment or an expired card - you can now settle it yourself in a few clicks.

Paying an outstanding invoice in your billing portal

  1. Log in to your Ecologi account, then go to Settings → Billing → Go to portal.
  2. At the top of the portal, you’ll see any unpaid or overdue invoices, each showing the amount, what it’s for and when it was issued.
  3. Select Pay invoice (or View all to see the full list), then follow the prompts to pay with a saved card or a new one.
  4. Once paid, the invoice is marked as paid and your impact is added to your profile.

Tip: if a payment failed or your card expired, the reminder emails we send now link straight to this portal, so you can pay and update your card in one place.

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Paying an invoice by bank transfer

Some invoices are issued with bank-transfer details. Stripe generates a unique virtual bank account for each customer, so payments are always matched to your specific invoice and account. Although it’s virtual, it works just like any regular bank account when you make a transfer.

Your invoice will include payment details that are unique to your account and to that specific invoice:

  • a virtual bank account number;
  • a sort code;
  • a unique invoice reference.

To avoid delays or misapplied payments, please use these exact details when you pay - especially the invoice reference, which is unique to each invoice and must be included. If you’d prefer to pay by card, select Pay now in the invoice email to open Stripe’s secure payment page.

Payment confirmation

Stripe automatically matches your payment and marks the invoice as paid. You’ll receive a confirmation email once it’s processed, and the impact is added to your Ecologi profile immediately.

Troubleshooting

  • Double-check that you’re using the exact bank details on the invoice - note that the unique invoice reference changes with every invoice/payment.
  • If an invoice remains unpaid despite your transfer, please use the Ecologi chatbot to reach our Support team, who will help resolve it.